I'm having a problem regeistering a downloaded program. All firewalls were disabled before downloading. When the CD Key is input the following message occurs:
"An error has occurred attempting to register your copy of Encompass, The underlying connection was closed: Unable to connect to remote server."
The desktop engine (MDSE) was checked and running. The CD Key is correct.
I was steered to this website because someone felt that this may be a .network connectivity issue to Encompass registration. After weeks back and forth with the software techs at Encompass they have given up.
Can someone please help me. I'm willing to try anything. Keep in mind I am not a "computer tech" person but I can read and follow directions. I'm desperate!!!
This isn't the correct forum for your question. You might try the database engine forum or the SQL Express forum (SQL Express is the successor to MSDE). Unfortunately even on those forums they may not know the details of how Encompass registration works. Perhaps you could escalate this to Encompass support management.
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